Friday, May 11, 2007, 11:54 AM - Life
Yeah, I know the title of this blog post is harsh, but I've had it with UPS and I need to vent. They're on my shit list along with Starbucks (Click Here to read why I hate Starbucks) and Circuit City. Long or short, here's the story...I've been wanting a new MP3 player for some time, but the prices have just been too high. Since they've finally started to come down I decided to order one from Amazon. Since I'm an Amazon Prime member I get free 2-Day shipping which meant I would have the MP3 player in my hands when I got home on Wednesday evening. Well, it's Friday and I have no MP3 player.
Wednesday evening Erin and I got home from picking up Sophia to find one of those lovely door tags from UPS waiting for me. I was annoyed, but not angry. It had been marked off on the tag that the driver would attempt delivery again the next day after 5pm. With this knowledge in hand I decided that I would drive separately from Erin and come home a little early so I could be there when the UPS guy showed up.
The next day...
I left work early to make an "appointment" and headed home. When I arrived at the complex I saw the UPS truck leaving. Could it be? Did he leave the package? Nope...I got another FUCKING door tag! I looked at my watch...4:14pm. WHAT THE FUCK!?! What is use of marking on the door tag that you will make an attempt to deliver a package at a certain time if you're going to show up an hour early?
Needless to say, I was out of my mind with anger. I immediately got on the phone with UPS customer service. I don't think it will come as much of a surprise when I tell you that it was a complete and utter waste of my time. They proceeded to tell me the driver doesn't guarantee times of delivery (BULLSHIT! When you mark it on the fucking tag that is exactly what you do!) and that the best they could do was to have the package dropped at the distribution facility so I could pick it up that night. Never mind that I had plans to go out and that the distribution facility is smack in the middle of the city where, yes I can pick up my package, but I won't have a car to bring it home in by the time I get out of there. (Please don't send me angry emails about how safe the city is...the corner of Joseph Avenue and Nassau Street is not a pleasant place...I have friends that have been hassled and had cars broken into down there.) I proceeded to tell the poor woman on the phone that I had already taken time out of my day to be home to get there at the designated time and now they want me to toss out the plans I had for that night...FUCK OFF! I asked her if that was the best she could offer. She said it was. I told her that I was through dealing with UPS and asked her to mark to package for return. She didn't believe me. I reasserted my position and told her to return the package. She got my information and began to thank me for choosing UPS...I hung up on her.
I calmed down and called Amazon to ensure that I would not be penalized for the return. They assured me that I wouldn't be and that I would be issued a full refund once they received the package. They apologized to me and explained that they have received complaints about UPS's shipping policies before. Unfortunately they advised me that they're shipping system is set up so that when a package is ready the system chooses the carrier who is best able to pick up the package and get it to the customer as quick as possible. They suggested that the only way to guarantee a specific shipper was to have the package sent to a PO Box. That way it would be shipped via DHL or USPS.
So here I am, no MP3 player and still very angry at UPS. I did a search on the internet and found countless stories of individuals who have had the same or worse problems over and over with UPS.
Do get me wrong. This isn't the first time UPS has pissed me off. The biggest problem I have with them is their inconsistencies. Sometimes they leave the package. Sometimes I get a door tag the first day and then they leave it the next day. Sometimes I'm home all day and their tracking information on the web shows that they attempted to deliver the package when the UPS truck never showed up on my street. There's no rhyme or reason to it. It has nothing to do with the value of the package or required signature. I've had a $200 printer left on my door step and then had to wait two days to receive a $50 DVD boxed set. I've run into times where they leave a tag and mark it that it requires a signature and then the next day the just leave the package on my doorstep.
So here's the deal. I will NEVER EVER AGAIN do any business with UPS unless I don't have a choice. I don't care if I have to pay a high shipping cost to send Fed Ex or DHL or USPS. It's worth it because at least then I know that I will get my packages and not get dicked around in the process. The biggest stumbling block for me is going to be shopping with Amazon. I love them. They usually have the best prices on stuff and I can't see giving up that savings simply because UPS sucks. I might invest in a PO Box or I might have packages shipped to my parents house...I don't know yet.
What I do know is that I am boycotting UPS as much as possible. I would encourage anyone else that has had similar issues to do the same.
- Jeremy




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